24/7 receptionist for service businesses
Never miss a call
Calls answered 24/7Jobs booked while you work, sleep, or live your life
New quote requestCall in progress
24/7Caller“Can someone look at my water heater tomorrow?”
The Workline“I have 10:30 available. Want me to book it?”
Booked · Thu 10:30 Notes sent
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Built around your business. Try it yourself before you buy
Why every ring matters
Unanswered calls cost Canadian businesses an average of$121,406 CAD per year
Hiya's 2026 report surveyed more than 12,000 consumers and 3,600 business professionals across six countries, including Canada
Hiya State of the Call 2026 · Canada findingsWhat callers do nextThree independent benchmarks
Invoca reports that only 52% of callers reach a person across its home-services call data. The unanswered share is the other 48%.
Invoca 2026 Home Services BenchmarksWhen a home-service business misses a call, the caller often moves straight to the next number on the list. Most say they will try a competitor, and very few say they will leave a voicemail. One missed call can cost far more than it seems. Depending on the job, it can be enough to offset months of service
From ring to booked
The call moves forward before you ever reach for your phone
Call outcome Booked
Water heater service
Call note
Water is pooling slowly near the base. No active flooding or loss of hot water was reported. The unit is eight years old.
Added to calendar and sent to owner
Built around your business
Four services work together to answer, qualify, book, and brief you—without changing how you run your day
24/7 call and text answering
Every customer gets a real conversation, day or night, instead of a voicemail they are unlikely to leave
Appointment booking
The Workline reads your calendar and books only open times, so there are no double bookings or back and forth. Block time the same way you already do to control your availability
Live transfers and escalation
Emergencies, important callers, and frustrated customers get routed straight to you according to the rules you set
Call notes and reporting
Job details land directly in the calendar entry before you arrive, while monthly reporting shows how The Workline is performing
It keeps working when both hands are busy, when you are with a client, and after you have clocked out
Hear a complete call
Hear The Workline answer a landscaping inquiry
Hear it work with your business
We prepare your demo with your services, hours, common questions, and booking rules. On the video call, you dial the number and test it yourself
Your detailsServices · Hours · Rules
Your demo numberPrepared before the call
Your testYou call it yourself
Prefer a new window? Open the booking calendar
Worth asking
Straight answers about calls, bookings, pricing, and handoffs
Will my customers know they are talking to an AI?
Some might, but what they will notice more is how helpful it is. It holds a real conversation and knows your business inside and out, so callers get fast, accurate answers when they would otherwise reach voicemail.
What if a call needs a real person?
We can configure The Workline so a frustrated customer, emergency caller, or returning client can ask for a real person and get routed through immediately, based on the rules you choose.
Can it book appointments directly into my calendar?
Yes. The Workline reads directly from your calendar, so it only books open times and avoids double bookings. You control availability by blocking off time the same way you already do, with no new platform or extra login to manage. Each booking includes the call notes and job details directly in the calendar entry, so you know what to expect before you show up.
Does it handle texts as well as calls?
Yes. Customers can call or text, and The Workline handles both using the same business information, booking rules, and escalation instructions.
Can it answer questions about pricing or turnaround times?
It can answer whatever you want it to. If you prefer to quote after an on-site visit, The Workline explains why that visit matters and moves the customer directly into booking it.
What businesses are the best fit?
Businesses where customers call or text for information, quotes, or service appointments see the biggest impact. Trades, home services, real estate, and appointment-based businesses are a strong fit.
Am I locked into a long contract?
No. After customization, the service runs month to month. You also receive check-ins, adjustments, and monthly reporting so you can see how The Workline is performing.
What happens if I exceed the included usage?
Every plan includes 450 voice minutes and 500 SMS messages per billing cycle. Additional usage is billed at $0.39 CAD per voice minute and $0.05 CAD per SMS, with no surprise cutoff.
How does it work with my phone number?
You keep your existing number. We provide a new number for The Workline to answer. There is no complicated routing to set up and nothing to configure on your end.
What happens during the demo?
Ahead of your call, we build a rough version of The Workline using your actual business information. During the demo, you dial the number yourself and hear it work in real time, not a recording and not someone else testing it for you.